Privacy Policy

Our privacy policy is set out to help you understand what data Woodfloors4u collects, why we collect the data and how we process it.

This Policy applies to the  woodfloors4u.co.uk Domain and all its pages. If a page on woodfloors4u was to contain a link to a page outside of woodfloors4u.co.uk domain, our privacy policy does not apply rather the policy of that domain will apply.
What Data does Woodfloors4u Collect?

We may collect the following customer/user information.

  • name
  • contact information including email address, telephone number
  • demographic information such as postcode, preferences and interests (in our Product range)
  • other information relevant to customer surveys and/or offers

What does Woodfloors4u do with the Data they collect?

When processing an order there are particular data we need to collect in order to process the order correctly and in accordance with our business policies & UK trade laws. We also collected data not directly required to fulfil the order but can be used to understand the customer’s interests in our Products & how we can improve our businesses service.

We may use the personal information you provide for any of the following purposes:

Order processing (Invoicing, Organising Shipments, Previous customer records).
To help us understand how our website is used in order to improve on what is needed most.
To reply to a customer’s request for a service (e.g. Sample request, quotation email, Consultation phone call).
For marketing our offers & details off new products. This is usually via email which will allow un-subscription.
To contact you for customer research purposes.

Safety of your Data

Safety of our website and the data collected from it is held very important to us. In order to prevent any data being view via unauthorised access, we have as well as online protection, physical staff & managerial procedures and conduct that is in place to ensure this does not happen.

With regards to payment details our website does not collect any of this information, rather it refers you to our payment partners either “PayPal” or Realex” both of these are authorised by us to take our customers payments and both work on a Secure Socket Layer (SSL), (HTTPS) which keeps your data transferred online secure.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We will never sell, transfer or otherwise disclose any personal data outside this of this company, except where disclosure is required by law. We strictly adhere to the requirements of the data protection legislation in the UK.

Knowing about your data

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Woodfloors4u, Independent Barn, Forest Farm, Forest Road, Ilford, Essex, IG6 3HQ.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

If you have any questions about our privacy policy please contact us at [email protected]

Call Us   ☏    0208 500 1940
Mon ~ Fri - 9am-6pm
Sat - 10am-4pm

The Hardwood Flooring Specialists