FAQs

Warranty Note:
We highly recommend using an FID box as our warranty on the engineered product's validity is based on optimal environmental conditions.

What is a FID box?
A Flooring Installation Detector (FID) box is a device that measures the moisture content of wood floors and the surrounding environment to ensure that conditions are suitable for the installation of wood flooring. The FID box typically contains sensors that measure temperature and relative humidity levels, which are important factors in determining the moisture content of the wood. The device may also have a built-in moisture meter that can take direct readings of the wood’s moisture content. By monitoring the temperature, humidity, and moisture levels, the FID box can help ensure that the wood flooring is installed under optimal conditions to prevent issues such as buckling, warping, or cupping of the wood. This can help ensure a successful installation and a long-lasting, high-quality wood floor.

INSTALLATION

Test wood sub floors and wood flooring for moisture content using a pin-type moisture meter. The moisture content of the subfloor should not exceed 13% for engineered products and the moisture content of the wood should be within 4% of the subfloor’s moisture content. For solid plank flooring the subfloor should not exceed 12% and the moisture content of the flooring should be within 3% of the subfloor’s moisture content.

Currently there are several methods to test concrete for moisture. One of most recognized by the floor covering industry is the Calcium Chloride Test Method which requires that three CaCl tests be performed per 1000 square feet of concrete and one additional for each additional 1000 square feet of concrete.

The sub floor must be flat, meeting a minimum of 3/16” within 10′ or 1/8” in 6′. To check for flatness use a 6 foot level or other means to locate high or low spots.

The benefit of an engineered floor is that in most cases it can be installed directly over a concrete substrate that is clean, flat, dry and structurally sound. See the installation guidelines for more detailed installation guidelines.

Installing a wood floor in a full bathroom is not recommended due the high moisture content. People have used solid wood floors in bathrooms and if you have good ventilation it is possible to fit. Do avoid soaking the floor with water.

All engineered flooring wider than 3” can be floated. This refers to an installation procedure where the tongue and grooves of the boards are glued together, but the floor is not glued directly onto the sub-floor. The weight of the floor itself holds it in place. This type of installation is ideal for an uneven or otherwise unacceptable sub-floor.

FLOOR TYPES

Pressed particle board with a photograph of wood applied to the surface. Laminate flooring contains NO actual wood. It can be installed almost anywhere, using a click together or glue installation.

Generally a 3/4” thick solid piece of wood. It can be installed on or above grade by a staple or nail down application.
CLEANING & MAINTENANCE

Your Floor will add warmth and beauty to your home for many years to come. Following a few simple maintenance steps, will help protect your investment and keep your floor like new. 2 coats of Treatex Hard Wax Oil are recommended to be applied once installation is complete on all pre naturally oiled finished floors, allowing 6-8 hours drying time. If your floor is UV Oiled, Lacquered or Wax Oiled out of the box then skip this step.

Typically yes, you can repair dents in solid wood floors. For minor scratches the use of a touch up kit can repair damaged boards. If damage cannot be repaired by a touch-up kit, single board replacements can be performed by a certified installer..

Use a clean rag with water to remove wet adhesive. For dried adhesive use a clean rag and mineral spirits to remove adhesive. DO NOT pour mineral spirits directly on the floor.

  • Sweep or vacuum regularly since built-up grit can damage the surface of the wood. The vacuum head must be a brush or felt type. Be certain the wheels of the vacuum are clean and do not damage the finish.
  • Remove spills promptly using a soft cloth and recommended cleaning products.
  • Never wet-mop, damp-mop, or flood your floor with water or other products. This can severely damage the flooring.
  • Do not use oil soaps, liquid or paste wax products, or other household cleaners that contain lemon oil, tung oil, silicon or ammonia since these warranties do not cover damage caused by non-recommended products. Use of these and other such products will harm the long-term performance of your floor and may also affect its recoat ability.
  • Keep pets’ nails trimmed, and paws clean and free of dirt, gravel, grease, oil and stains.
  • Place protective pads beneath furniture legs and feet to reduce scratches and dents.
  • Use a dolly and protective sheets of plywood when moving heavy objects, furniture or appliances. Remove shoes with spiked or damaged heels before walking on floor.
  • Exposure to the sun and its UV rays accelerates the oxidation and aging of wood and fabrics. This causes the stain and/or wood to fade and/or to change colour. We recommend that you rearrange rugs and furniture periodically so the floor ages evenly. These warranties do not cover damage from the sun and its UV rays.
  • Use area rugs in high traffic areas and pivot points (e.g., stair landings, room entries, etc.), especially if you have a large family or indoor pets.
  • Place mats on both sides of doors leading out of the house. These mats will help catch dirt, sand and other materials that may damage your floor.